Privacy Policy

This Privacy Policy (“Policy”) describes how Centre For Cyber Skills Institute Pte. Ltd. (“Teras”, “we”, “us”, “our”) collects, uses, shares, and protects information about you when you access and use our website, platform, and services (the “Services”).

1. Information We Collect

We collect information you provide directly to us:

• Account Information: When you register for Teras, we collect your name, email address, institutional affiliation, role, and password.
• Communication Data: When you contact us, we collect your message, contact information, and any attachments you provide.
• Profile Information: For students and faculty, we collect educational background, learning goals, and progress information relevant to your use of Teras.
• Billing Information: For institutional partners, we collect billing contact details and payment information (processed securely by third-party payment processors).

Automatically Collected Information:

• Usage Data: We log your interactions with the platform,modules accessed, assessments completed, time spent, login times,to enable learning analytics and improve your experience.
• Device Information: Browser type, operating system, IP address, and device identifiers for troubleshooting and security.
• Cookies: We use cookies and similar tracking technologies to remember preferences, maintain sessions, and analyze platform usage.

2. How We Use Your Information

We use collected information to:

• Deliver, maintain, and improve the Teras platform and Services
• Enable user authentication and account management
• Generate learning analytics and progress reports for students and faculty
• Send service updates, technical notices, and support communications
• Respond to your inquiries and provide customer support
• Personalise your learning experience and recommend resources
• Conduct research and analytics to improve our curriculum and platform
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud, abuse, and unauthorised access

We do not use your information for unsolicited marketing without your explicit consent. If you opt in to receive promotional communications, you can unsubscribe at any time.

3. Data Sharing and Disclosure

Within Your Institution:If you are a student or faculty member, your progress data, assessments, and learning analytics are shared with your institution's administrators and faculty to enable course management and academic support.

Service Providers: We work with trusted vendors who help us deliver the Services,cloud hosting providers, learning analytics platforms, payment processors, email services, and analytics providers. These vendors are contractually obligated to use your data only for the services they provide.

Legal Compliance: We may disclose your information if required by law (subpoena, court order, regulatory request) or to protect the safety, rights, and property of Teras, our users, or the public.

Business Transfers: If Teras is acquired, merged, or restructured, your information may be transferred as part of that transaction. We will notify you of any such change.

No Sale: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information against unauthorised access, alteration, and disclosure. These include encryption (HTTPS/TLS), secure password hashing, access controls, and regular security audits.

However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password.

5. Cookies and Tracking

We use cookies and similar technologies for:

• Session Management: Keeping you logged in during your visit
• Preferences: Remembering your language, theme, and interface settings
• Analytics: Understanding how you use Teras to improve the platform
• Security: Detecting and preventing fraudulent activity

Most browsers allow you to control cookies through settings. Disabling cookies may limit your ability to use certain features of Teras.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal retention obligations)
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications and certain data collection

To exercise these rights, contact us at privacy@terascyber.com. We will respond within 30 days.

7. International Data Transfers

Teras is based in Singapore. If you access Teras from outside Singapore, your information may be transferred to, stored in, and processed in Singapore and other countries where we operate. These countries may have data protection laws different from your home country. By using Teras, you consent to such transfers, subject to appropriate safeguards.

8. Data Retention

We retain your information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Students' learning records are typically retained for seven years post-graduation to support credential verification. You can request deletion of your data at any time, subject to legal and contractual retention requirements.

9. Children's Privacy

Teras is not intended for users under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “last updated” date. Your continued use of Teras constitutes acceptance of the updated Policy.

11. Contact Us

For privacy inquiries, requests, or complaints, please contact us at:

Centre For Cyber Skills Institute Pte. Ltd.
Singapore
Email: privacy@terascyber.com